Managed Services
Combining IT strategy, Fanatical Support, & Industry Best PracticesOur proactive services are designed to prevent problems before they occur and to resolve problems rapidly when they do occur. This service helps ensure your IT infrastructure remains stable and reliable and allows you to manage your IT costs by establishing predictable rates.
Even though we use a ticketing system to track your Repairs we know that you are not just a number. We strive to offer you professional support with a personal touch.
Our premium services ensure your experience with Mainstay Computing is better than you've had with ANY company in the past.
Why do you need managed services?
Reduced costs of repairs
Knowledgeable IT support
Reduced downtime due to unforeseen workstation issues
Predictable costs
Access to Quick Support (instantly request support from Mainstay Computing Ltd)
| Managed Services | Workstation | Server |
|---|---|---|
| Client Portal w/ Ticket Tracking | ||
| Monthly Reporting | ||
| System Monitoring & Alerting | ||
| Application Stability Monitoring | ||
| Windows Patch Management | ||
| Remote Module | ||
| Hard Drive Health Monitoring | ||
| Managed Antivirus | ||
| Network Documentation | ||
| Priority Support | ||
| Managed Backups | ||
| Server Support | ||
| Monthly Pricing | $35 | $215 |
* $100 setup fee for managed backups
Client Portal w/ Ticket Tracking
Our Client Portal is a website that you can go to to view your service tickets, track your repair progress, and review invoices, estimates, and attachments.
Monthly Reporting
Get an overview of your network, the health of your systems, and key metrics for your administrators and directors.
System Monitoring & Maintenance
Our low-footprint agent runs across Windows and Mac endpoints using native platform data acquisition techniques. We monitor and maintain critical system metrics and take immediate action when issues occur.
Application Stability Monitoring
Application crashes are immediately identified and remedial action taken. This improves application stability and improves the performance of your workstations.
Windows Patch Management
Ensure your Windows Operating System (& 140 of the most popular Applications on the market) keeps up-to-date to minimize your risk of being exploited by ransomware or malware.
Remote Module
Our remote access module allows us to render support instantly. As a bonus, we can configure an account that allows you to access your own systems when travelling abroad!
Hard Drive Health Monitoring
With predictive technology we are able to identify drives that are failing and should be replaced. This dramatically minimizes downtime as we are able to clone your system to a new drive, preventing data loss and ensuring your software licenses and workstation setup remain the same.
Managed Antivirus
Our Managed Anti-virus and Anti-Malware comes with Real-Time File Guard, Behavior Blocker, and Surf Protection, and is designed to use as few computing resources as possible. Our realtime outbreak prevention allows updates to be pushed directly to your system and dramatically reduces your exposure to new and emerging threats. Any malicious behavior detected on your system is instantly reported to our ticketing system where a technician will initiate corrective action. Standard labour fees apply for virus removal.
Network Documentation
We document your network and maintain excellent records that allow our technicians to address issues quickly and with confidence.
Priority Support
All issues identified on your site receive priority support.
Managed Backups
Our Managed Backup system safely secures your data on a locally attached, external drive, or in our Canadian cloud storage service. This protects your from new and sophisticated threats like cryptoviruses. Our base plan comes with a generous 50 GB of storage. Additional storage can be purchased at $0.25 / GB.
Server Support
Support for Server 2008, 2012, and 2016. Certain Linux variants also supported.