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Windows 8 Does Not Support Eastlink / DCCNET

Please also read ‘Eastlink & DCCNET Email Settings 2013’ for updated information on Eastlink / DCCNET server settings

This information is now out-of-date. Eastlink / DCCNET HAS updated their servers to support IMAP, and is now Windows 8 compatible. That being said, I still prefer running on a real client like Outlook.

To those early adopters of Windows 8, you may be surprised to find that Windows 8 no longer supports POP email.

The POP protocol is a fairly old and limited email delivery mechanism that I have written about in the past (see related articles at the bottom of this post).

Eastlink / DCCNET only uses the POP protocol, and as a result, if you own Windows 8, you are going to have a tough time getting your email.

This means your Eastlink / DCCNET account will not work on Windows 8.

This article has now been updated with new information: see Eastlink Settings, Mobile Devices, and Windows 8

Since Windows 8 native email client doesn’t support POP mail, you have the following options:

  • Install another email client that supports POP mail like Thunderbird, Outlook, or even the Windows Live Mail that people used in Windows 7.
  • For the long term, you might be better to switch to free email providers that support IMAP mail because they work best with mobile devices.
    • Your choices would be that integrates well with Windows 8, Gmail, or other IMAP mail services like those found with a commercial hosting package.
    • Using would also give you a Microsoft account for other features like Skydrive, messaging, calendar and address book.
These tips can be readily adapted to other hosts

Once your new email is working, then setup Eastlink email to forward to your new email account, so you still get your old Eastlink email on Windows 8 and mobile devices.

To do this, go to, login, and go to Options >> Mail >> Forwarding. Click on “Enable automatic forwarding” and set your new address. Uncheck “Keep a copy of the message”.

Using another email service, you will probably be happier in the long term, and if you ever leave Eastlink, you will still have that email account for the future.

Microsoft Security Hoax

I have received dozens of calls from clients asking if the call they received from “The Microsoft Security Team” or “Windows Protection Team” is genuine or is a Hoax.

These callers claim your computer is infected and that it is running slower and is in imminent threat of failure.  They direct the user to a portion of their computer that is indeed alarming.

Here is an article by of The Guardian which I think nicely summarizes the scenerio.

A few points of commentary before the article.

  • When asked directly, these callers will say they are NOT from Microsoft, however they are from The Microsoft Security Team.  Tricky, splitting hairs, sort of language is used.
  • These callers are VERY convincing and combine real-world technical jargon with fictional make-belief.
  • These callers apparently have all day, as I’ve spoken to them at length, recording the entire conversation.
  • I have had clients bilked to the tune of $1500 on bogus services and fraudulent technical support (surely more money than most PC’s are worth today).
  • If you get a call such as this, just hang up and call… well I don’t know who to call – your local law enforcement cannot do anything about it… there certainly isn’t a National Better Business Bureau.  Maybe someone could leave a comment on who to report this to.
  • In a few cases, we’ve had users call them in an attempt to fix a problem (reset a password, solve a Windows problem, etc.); these types of scam companies pay heavily to show highly in Google Search results.

I have recently been receiving calls, allegedly from Windows Microsoft security, informing me my computer is in danger of crashing due to a plague of viruses, and if I open my computer they will eradicate said viruses via the phone. Is this a scam or genuine? SC, Didsbury Manchester

Many people are already aware of this racket, but the fact that we have received several letters such as yours in recent months suggests it is worth repeating a warning about these hoax calls.

The scam always starts the same way: the phone rings at someone’s home, and the caller – usually with an Indian accent – asks for the householder, quoting their name and address before saying “I’m calling from Microsoft. We’ve had a report from your internet service provider of serious virus problems from your computer.”

They go on to warn that the computer will become unusable if the matter is not resolved. The puzzled householder is then directed to their computer, and asked to open a program called “Windows Event Viewer”. Its contents are, to the average user, worrying as they look like a long list of errors, some labelled “critical”. “Yes, that’s it,” says the caller. “Now let me guide you through the steps to fixing it.”

The computer owner is directed to a website and told to download a program that hands over remote control of the computer, and the caller “installs” various “fixes” for the problem. And then it’s time to pay a fee: as much as £185 for a “subscription” to the “preventative service”.

Calls such as these prey on the fear that your computer will cease to function. They appear to target older or less technologically savvy householders. They are convincing, as they have a certain amount of your data, although they are using publicly available information and rely on the fact that (almost) everyone has a computer.

The best thing to do with these calls is to put the phone down. Alternatively, if you have nothing on at the time, fake an interest and then keep them occupied as long as you can. When you reveal that you have no interest in buying their services, they’ll probably become annoyed, but while they are on the phone to you they won’t be ripping off anyone else. It’s worth noting that Microsoft says it will never contact a customer unless you have registered a problem with it first.