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Managed Services

Combining IT strategy, Fanatical Support, & Industry Best Practices

Remote Monitoring and Maintenance

Mainstay Computing Ltd.’s lightweight Remote Monitoring and Maintenance (RMM) software runs quietly on your workstations and automatically alerts our technicians to critical issues on your Windows computer. This allows us to rapidly respond to issues, should they occur. Corrective action can be pushed out from our office remotely, corrected via remote support session, or in person.Remote monitoring and maintenance dramatically reduces loss due to downtime by allowing for the early detection and remediation of problems. Our clients have found that our proactive services give considerable value and a high return on their IT investment.

We know how to keep your crucial services up and running.

Why do you need managed services?

Reduced costs of repairs

Reduced downtime due to unforeseen workstation issues

Knowledgeable IT support

Access to Quick Support (instantly request support from Mainstay Computing Ltd)

Predictable costs

Manual check on systems via remote connection at least once per month

Packages

Managed Services for your critical systems

We are a managed services provider. We plan, implement and support the IT infrastructure and applications employed in your business.​

Our proactive services are designed to prevent problems before they occur and to resolve problems rapidly when they do occur. This service helps ensure your IT infrastructure remains stable and reliable and allows you to manage your IT costs by establishing predictable rates.

Even though we use a ticketing system to track your Repairs we know that you are not just a number. We strive to offer you professional support with a personal touch.

Our premium services ensure your experience with Mainstay Computing is better than you've had with ANY company in the past.

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Basic

$0/year
  • Client Portal w/ Ticket Tracking
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Bronze

$80/year
  • Client Portal w/ Ticket Tracking
  • Pro-Active Monitoring & Alerting
  • Commercial Anti-Virus Package
  • Firewall & Anti-Virus Monitoring
  • Windows/App Crash Monitoring
  • Remote Module
  • Patch Management
  • Hard Drive Health Monitoring
  • Managed Antivirus + Malware Protection
  • Backup: Local + Cloud (50GB) (Unmanaged)
  • Dedicated Support Team
  • Priority Support
  • Pre-Paid Hours
  • Network Documentation
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Silver

$125/year
  • Client Portal w/ Ticket Tracking
  • Pro-Active Monitoring & Alerting
  • Commercial Anti-Virus Package
  • Firewall & Anti-Virus Monitoring
  • Windows/App Crash Monitoring
  • Remote Module
  • Patch Management
  • Hard Drive Health Monitoring
  • Managed Antivirus + Malware Protection
  • Backup: Local + Cloud (50GB) (Unmanaged)
  • Dedicated Support Team
  • Priority Support
  • Pre-Paid Hours
  • Network Documentation
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Gold

$300/year
  • Client Portal w/ Ticket Tracking
  • Pro-Active Monitoring & Alerting
  • Commercial Anti-Virus Package
  • Firewall & Anti-Virus Monitoring
  • Windows/App Crash Monitoring
  • Remote Module
  • Patch Management
  • Hard Drive Health Monitoring
  • Managed Antivirus + Malware Protection
  • Backup: Local + Cloud (50GB) (Unmanaged)
  • Dedicated Support Team
  • Priority Support
  • Pre-Paid Hours
  • Network Documentation
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Diamond

MSA
  • Client Portal w/ Ticket Tracking
  • Pro-Active Monitoring & Alerting
  • Commercial Anti-Virus Package
  • Firewall & Anti-Virus Monitoring
  • Windows/App Crash Monitoring
  • Remote Module
  • Patch Management
  • Hard Drive Health Monitoring
  • Managed Antivirus + Malware Protection
  • Backup: Local + Cloud (50 GB) + (Managed)
  • Dedicated Support Team
  • Priority Support
  • Pre-Paid Hours
  • Network Documentation
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Professional Consulation Services Available

Client Services Our Client Portal is a website that you can go to to view your service tickets, track your repair progress, and review invoices, estimates, and attachments. $0 / year
Help Desk Module Instantly access our help desk support directly from your computer $0 / year
24/7 Built-in Contact Form A dedicated application lives in your task bar that allows you to instantly send repair requests directly to our technicians, thereby improving our response time and ensuring you return to full operational condition as quickly as possible. $0 / year
Proactive System Monitoring & Reporting Our lightweight remote monitoring and management solution notifies both you and our technicians when it detects a problem with your computer. We monitor: Antivirus & Firewall Status Application Crashes w/ Details Device Errors Hard Drive Consumption, Health & Fragmentation $30 / year
Patch Management Ensure your Windows Operating System (& 140 of the most popular Applications on the market) keeps up-to-date to minimize your risk of being exploited by ransomware or malware Free w/ Proactive Monitoring
Remote Access Module Our remote access module allows us to render support instantly. As a bonus, we can configure an account that allows you to access your own systems when travelling abroad! $75 / year
Managed Anti-Virus & Anti-Malware Our Managed Anti-virus and Anti-Malware comes with Real-Time File Guard, Behavior Blocker, and Surf Protection, and is designed to use as few computing resources as possible. Our realtime outbreak prevention allows updates to be pushed directly to your system and dramatically reduces your exposure to new and emerging threats. Any malicious behavior detected on your system is instantly reported to our ticketing system where a technician will initiate corrective action. Standard labour fees apply for virus removal. $80 / year
Managed Backups Our Managed Backup system safely secures your data on a locally attached, external drive, or in our Canadian cloud storage service. This protects your from new and sophisticated threats like cryptoviruses. Our base plan comes with a generous 50 GB of storage. Additional storage can be purchased at $0.25 / GB.

*Managed Backups has a one-time setup fee of $100

$200 / year*

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