Managed Services

Remote Monitoring and Maintenance

Mainstay Computing Ltd.’s lightweight Remote Monitoring and Maintenance (RMM) software runs quietly on your workstations and automatically alerts our technicians to critical issues on your Windows computer.  This allows us to rapidly respond to issues, should they occur. Corrective action can be pushed out from our office remotely, corrected via remote support session, or in person.

Remote monitoring and maintenance dramatically reduces loss due to downtime by allowing for the early detection and remediation of problems. Our clients have found that our proactive services give considerable value and a high return on their IT investment.

These benefits include:

  • Reduced costs of repairs
  • Reduced downtime due to unforeseen workstation issues
  • Improved staff productivity (running on stable, reliable systems)
  • Knowledgeable IT support
  • Predictable costs
  • Increased profitability and growth
  • Access to Quick Support (instantly request support from Mainstay Computing Ltd.)
  • Manual check on systems via remote connection at least once per month

Here are some of the key metrics that our real time monitoring system tracks and reports:

  • Fragmented Drives, SMART Errors, and Hard Drive Failures
  • Application Crashes
  • Blue Screens of Death
  • Low Disk Space
  • Antivirus Status and Outbreak Management
  • Firewall Status
  • Device Issues
  • Off-site backup Monitoring
  • Patch Management (OS and 40+ common applications)

 

Cost

$30 / workstation / month
$100 / server / month